Returns


We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase you can return the product. 

We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being dispatched from our distribution center (excluding original freight charge).  Please return the item in its original condition, unused, in its original packaging, with product tags and any other security devices still attached.  Woolrest NZ Ltd reserves the right to decline to issue a refund if the item is not returned to them in the original condition.  This policy applies to all purchases made online from Woolrest NZ Ltd.  To return an item please send the item back to the following address, along with acceptable proof of purchase:

 

WOOLREST NZ LTD.

WEBSTORE DISTRIBUTION CENTRE

13 - 15 PORCHESTER ROAD

PAPAKURA

AUCKLAND

NEW ZEALAND

 

Please note that Woolrest NZ Ltd are not responsible for any returned item that is misplaced before it reaches our distribution centre. Woolrest NZ Ltd will not be responsible for any costs incurred in returning the item.

All return items sent back to our distribution centre will be refunded in the form of a credit being applied to the same credit card that the purchase was initially made with.

Due to hygiene reasons unfortunately we are unable to exchange or refund Duvet Inners or Pillows. Please choose carefully.